Purchase and Refund Policy

Gonnahappen.com’s Purchase and Refund Policy: Because all transactions are between an Organizer and its respective Attendees, we. Gonnahappen.com asks that all Attendees contact the applicable Organizer of their event with any refund requests. You can find help with getting a refund here. Organizers agree to post and maintain a refund policy on each event page and that refund policy will govern, provided that the refund policy must be consistent with Gonnahappen.com’s Attendee Refund Policy Requirements available here. In the event that an Organizer has not responded to a refund request within two (2) business days or there is a dispute between an Organizer and an Attendee that cannot be resolved, either party may contact Gonnahappen.com. Gonnahappen.com may, in its discretion, attempt to mediate such dispute, however, Gonnahappen.com will have no liability for (a) an Organizer’s failure to give refunds; (b) Gonnahappen.com’s failure to mediate a dispute; or (c) Gonnahappen.com’s decision if it does mediate the dispute.

Currency: All prices are listed in U.S. Dollars (USD) and are guaranteed after your order has been confirmed, your credit card has been charged, and your purchase is completed. Please check your tickets carefully once they arrive. Gonnahappen.com may occasionally combine the ticket price, service fees and shipping charges, to include in one upfront list price. Please contact our Customer Care department if you have any questions regarding the tickets you received. 

Payment Method: Gonnahappen.com accepts American Express, Visa, MasterCard and Discover. As an Organizer, you may select your preferred payment processing method for your event, provided, that once you sell the first ticket to an event you may not change the payment processing method for that event. As an Attendee, you will be using whatever payment processing method the Organizer of the applicable event has selected. If the Organizer has selected a payment processing method that uses a third party to process the payment, then neither Gonnahappen.com nor any of its third party payment processing partners processes the transaction but may transmit your payment details to the Organizer’s designated payment provider. If the Organizer has elected to use Gonnahappen.com’s Payment Processing Service, Gonnahappen.com will use third party payment processing partners to process the transaction as Organizer’s limited payment agent. Gonnahappen.com may request additional proof of identity on any order prior to processing. Proof of identity may include, but is not limited to, a signed authorization form. The credit card will be charged in accordance with the Order Confirmation/Processing section. Incorrect billing info for credit card will result in Gonnahappen.com or event organizer contacting the customer.

Who you are buying from: Gonnahappen.com is not the organizer or owner of the events listed for sale or registration on the Services. Gonnahappen.com provides the Services, which allow Organizers to list and promote their events, but all sales are made by the respective Organizer listed on the applicable event page. In the event that an Organizer has elected to use Gonnahappen.com’s Payment Processing Service, Gonnahappen.com also acts as the Organizer’s limited agent solely for the purpose of using its third party payment providers to collect payments made by Attendees on the Services with respect to an event and passing such payments through to the applicable Organizer. 

Pricing and Availability: Since tickets are bought and sold on an open market, market prices are subject to change at any time prior to Order Confirmation, and we do not guarantee that you will be able to purchase the tickets for the prices shown on our Web site or that such tickets will be available, until Order Confirmation.

Order Confirmation: Immediately after you submit your request for tickets, you will receive an email notifying you that we have received your request. This does not confirm ticket availability or prices. It only indicates that we have received your request for those tickets and have begun the process of seeking to secure the requested tickets. Once the requested tickets have been secured by us, your credit card will be charged and you should receive an Order Confirmation or link to print your tickets confirming that your request has been finalized and we have purchased the tickets on your behalf. You should also receive a copy of your invoice. In some instances where the physical tickets or bar code electronic ticket is not yet available, the delivery update acts as your confirmation until the ticket is delivered. Your order may be finalized even if you do not receive an Order Confirmation, finalized invoice or an updated status email from us. If you have not heard from us, or have only received a confirmation that we received your ticket request, please call our office to check on your order. NEVER make an assumption about the status of your order because you have not been contacted by us. Orders may not be cancelled due to problems with receipt of emails. 

Service Fees and Order Processing Fees: Creating an account, listing an event and accessing the Services are free. We charge our fees only when you sell or buy paid tickets or registrations. All descriptions of standard fees on the Services represent the standard fees that Gonnahappen.com charges to Organizers. These fees may vary based on individual agreements between Gonnahappen.com and certain Organizers. Organizers ultimately choose if these fees will be passed along to Attendees and shown as “Fees” on the applicable event page or absorbed into the ticket or registration price and paid by the Organizer out of ticket and registration gross proceeds. The fees charged to Attendees may include certain other charges, including without limitation, facility fees, royalties, taxes, processing fees and fulfillment fees. Therefore, the fees paid by Attendees for an event are not necessarily the same as those charged by Gonnahappen.com to the applicable Organizer or the standard fees described on the Services to Organizers. In addition, certain fees are meant, on average, to defray certain costs incurred by Gonnahappen.com, but may in some cases include an element of profit and in some cases include an element of loss. Gonnahappen.com does not control (and thus cannot disclose) fees levied by your bank and/or credit card company, including fees for purchasing tickets and registrations in foreign currencies or from foreign persons. Be sure to check with your bank or Credit Card Company prior to engaging in a transaction to understand all applicable fees, credit card surcharges and currency conversion rates.

Number and Tickets and Ticket Limits: When purchasing tickets on our Site, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This ticket limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets without notice to you if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.

Ticket Transfer: Once a recipient accepts a ticket transfer, a new barcode is issued and the sender's tickets are invalid. If a ticket has been transferred multiple times, only the ticket from the last transfer will be valid for event entry – all previous ticket barcodes will be invalidated. The sender can modify or cancel a ticket transfer before the recipient accepts the transfer - not after. Note: We may cancel transferred tickets if they were obtained fraudulently or otherwise in violation of our policies. If an event is canceled or rescheduled, only the original purchaser will be eligible for a refund. Recipients can choose only Print-at-Home or Credit Card Entry delivery (if the event offers it). All merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket are not transferable. Ticket insurance will not apply to transferred tickets.

Opening Acts/Festival Acts: Opening acts or guests may sometimes tour with headlining performers. We are not always made aware of opening acts or the length of their performances. Opening acts, as well as festival performers, are subject to change or cancellation at any time without notice. No refund will be owed if an opening act or festival performer is changed or canceled. 

Subject to Change: Event dates and times printed on the face of the tickets, or in any correspondence from Gonnahappen.com, are always subject to change. It is your responsibility to check for any possible changes in date and time. You agree that Gonnahappen.com is not responsible for changes in date or time of the event, and that refunds will not be issued due to event dates or times being changed. 

Canceled or Rescheduled Events: If an event is cancelled for any reason other than an act of God (rainout, earthquake, flood, etc.), war, terrorism, strike, or lockout, we will provide a full refund for the amount that you paid for the tickets. Shipping charges are not refundable. TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE EVENT CANCELLATION. We suggest returning tickets via certified mail or using a carrier that can provide you with proof of delivery.Send tickets to: PO Box 19463 Reno, NV 89511. In case of a rainout or strike for a sporting event, no refunds will be made. We will attempt to contact you with further instructions in these instances. If you have not heard from us within 48 hours of the announcement, please contact us at 1 800-975-8711. If an event is postponed or rescheduled, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued for most rescheduled events or postponements. As we are not able to recover our costs on the tickets that we acquired for you, we in turn are unable to offer customers refunds on postponed or rescheduled events. 

Venue changes: In the case that an event is relocated to a different venue, tickets for the new venue will be provided if necessary and a refund will not generally be given. Exact refund and exchange policies are determined on a show-by-show basis by the venues and performers. If seating is not available at the new venue a refund will be offered. 

Delivery Options: If your tickets are being delivered via electronic delivery, a link to print your tickets will be sent to the email address you provided once your tickets are confirmed by the reseller. The acceptance of electronically delivered tickets specifically means you cannot dispute the charges to your credit card for delivery related matters. All tickets shipped via UPS will be done so via an express delivery service. We do not require a signature for delivery, however for security purposes we suggest you ship to an address that does requires a signature; such as a business address. It is your responsibility to track your package and to be available to accept the package. You agree to provide us with a secure delivery location. Your expected ticket arrival date is based on the actual date we ship the order. If for any reason your tickets are returned to us, we will try to contact you to arrange for another delivery attempt. Please take into account any potential delays, such as adverse weather conditions, as not the responsibility of Gonnahappen.com, under any circumstances for the timely redelivery of your tickets. If your tickets are being delivered via USPS, we will send a confirmation link to the email address you provided once your tickets are confirmed and sent by the seller. 

Pricing and Other Errors: As we represent numerous ticket resellers who post tickets for sale on our Web site, we cannot be responsible for any typographical or system errors within the inventory listed for sale. If this type of error is found while processing your order, you will be notified of the error and, a substitution will be made when available, at no additional cost, or we will issue a refund. 

Limitation on Lability: Under no circumstance shall Gonnahappen.com or affiliates be liable for any damages, loss of profits, or loss of sales arising from, or indirectly or directly related to, access or use of, or inability to access or use, this Page. Under no circumstance shall Gonnahappen.com or affiliates be liable for or seen as in connection with any content posted, transmitted, received, or exchanged by any user on or through this Page. 

License Ejection and Cancellation and Redemption Value: Event Organizers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Organizers’ rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash. Gonnahappen.com is not liable for any loss due to a person’s misconduct. 

Recording, Transmission at Exhibition: You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to Gonnahappen.com and the Event Organizer(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf. 

You are Subject to Search: If you purchase tickets though Gonnahappen.com the venue at which you attend the event may have the right to search you for any contraband. Gonnahappen.com is not liable for any violation of law or personal loss which may occur at the event venue. You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers. 

Unlawful Resale of Tickets; Promotions: Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some states and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, Gonnahappen.com or Event Organizers reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, authorized partners (Event Organizers) or from the venue box office to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by us.