FAQs


FAQ Got questions? We've got answers. Our FAQ page covers everything you need to know about using GonnaHappen.com, from booking tickets to managing your account. Explore our FAQs for quick and helpful information.

How do I check if my tickets are valid or authentic?

Where you buy matters, the only way to know your tickets are the real deal is to buy Gonna Happen verified tickets directly from Gonna Happen, or get them at the venue box office. Gonna Happen Verified Tickets are 100% authentic and guaranteed to get you in.


Can I get a refund for a ticket if my event is canceled or rescheduled?

If your event is canceled you don't have to do a thing. We'll inform you of the cancellation and refund your entire order (including fees) on the same card used for purchase. Your refund should post to your account 7-10 business days from the date of the cancellation notice.


How do I find ticket prices?

You can see how much most standard tickets (adult, senior, child, etc.) will be with per-ticket fees before you decide to buy - the Order Processing fee is added in checkout.


Last-minute ticket availability

As the event date approaches, the venue may release tickets that were previously held for the artist or team. Why are tickets released? 
• The artist or team may no longer need the tickets that were held when the event originally went on sale. 
• Once the stage or event area is set up, the venue has a better idea about which seats are obstructed. Sometimes events are so popular that even seats with obstructed views are released for sale! 
TIP: Check back often!


What do I do if tickets aren't posted for an event that I want to attend?

Check back often! We may get many new postings daily. If you're seeking sports tickets, many teams allow season ticket holders to resell their tickets on team-branded sites hosted by Gonna Happen.